Refund policy

At Otterly Delulu Co., all T-shirts are made to order through our fulfilment partner, Printful. This means each item is produced especially for you after your order is placed.

Please check the size guide carefully before ordering. We do not usually accept returns or exchanges for wrong size ordered, change of mind, buyer’s remorse, or customer ordering the wrong colour or design.

However, if your item arrives damaged, defective, misprinted, or incorrect, please contact us at otterlydelulu@gmail.com within 30 days of receiving your order. Please include your order number, a description of the issue, and clear photos of the item and packaging. Please note that this 30-day window applies to product issues such as damage, defects, misprints, or incorrect items. It does not apply to returns for wrong size, change of mind, or buyer’s remorse.

Once reviewed, we will offer the most suitable solution, which may include a replacement, refund, or store credit. Printful requires claims for damaged, misprinted, or defective items to be submitted within 30 days.

Please do not send any items back without contacting us first. Returns sent without prior approval may not be accepted.

This policy does not affect your statutory rights.